Students of BBA department were taken for industrial visit to My Hospital, a branch of Indus Group of
Hospitals, Mohali (Sector- 69) on 3 rd February, 2025. This Hospital is a renowned healthcare facility
offering a wide range of medical services, established in 2014 the hospital is known for its state-of-the-
art medical technologies and patient-centric care. The objective of the visit was to gain insights into
management process, infrastructure, and customer care services, operational processes and workflow in
a healthcare setting. Additionally, it also focused on recruitment process, importance of training, ground
level marketing strategies and how various departments work together for efficient service delivery.
Learners were made aware about the organization’s strategies to engage with customers, ensure
satisfaction, and handle client feedback, emphasizing the role of marketing in industry. Besides this, the
end goal of the visit was to bridge the gap between theoretical classroom learning and real-world work
environments, while also fostering positive, intangible growth in students' personalities through hands-
on exposure during industrial visits.
